FREQUENTLY ASKED QUESTIONS

FORGOT MY PASSWORD
You can easily reset your password HERE. Simply enter your member email address and we'll promptly send you a message to reset your password.

WHERE IS MY ORDER? 
You can view the status of your order by going to the My Account section of the Your Gear Club website. Still can’t find what you need? Email us and we would be happy to help.

RETURNS & EXCHANGES
What if the product I ordered is defective, incorrect or damaged?

We'll work with you to make it right!

If you received defective, incorrect, or incomplete merchandise, please call our Customer Care Team as soon as you can. You can also email us here, and please include your order number, and any and all details about the issue you’re experiencing in your message. Your Gear Club will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.

Defective merchandise - Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.

Incorrect merchandise - If you received an item that was different from the item described on Your Gear Club.Com, or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us so we can notify the brand or shipper.

Damaged Merchandise - On the rare chance that an item you ordered arrived damaged, please keep all the packing materials as you received them, and then please email our Customer Care Team as soon as you can. It may also be helpful to take a few pictures of the package or the item so that we can see exactly what happened. Your Gear Club will arrange for a replacement of any item found to be damaged upon arrival within 30 days after you received it.

Can I exchange an item? - Your Gear Club does not process exchanges. The best solution for exchanging an item would be to return the item and then place a new order on Your Gear Club. For example: If you ordered a pair of boots that ended up not fitting quite right, return the shoes, and then place a new order for a different size.